Free 24/7 Online Chat and Video Counselling

To access online counselling and chat with a professional counsellor please register with NQ Connect.

Once you are registered, you will have access to the K10 Test, Discussion Forum, Online Counselling, and the Support Service Database.

If you are already registered, please login.

Online chat counselling

What you can expect:

  • Real time online chat with a professional counsellor.
  • A focused session addressing your needs. Your online counsellor will advise you when your session is coming to a close.
  • A free service available 24/7.

How to access online chat counselling:

  • Please read the terms of service.
  • If you have any questions or queries, please contact NQ Connect on 1300 059 625.
  • Check the ‘agree to terms of service’ box and click ‘chat with a counsellor now’ button.
  • You will be directed to an online chat window and may experience a hold period until a counsellor is available.

Video chat counselling

What you can expect:

  • Real-time face-to-face support with a professional counsellor using Skype™
  • A focussed session addressing your needs. Your online counsellor will advise you when your session is coming to a close
  • A free service available 24/7.

Please see the Skype™ website for further information on installing and using Skype™.

How to access video chat counselling:

  • Please read the terms of service.
  • If you have any questions or queries, please contact NQ Connect on 1300 059 625.
  • Check the ‘agree to terms of service’ box and click ‘talk with a counsellor now’ button.
  • You will be directed to an online chat window and may experience a hold period until a counsellor is available.
  • Once connected to a counsellor in the online chat session, the counsellor will request some information in order to connect to you in a Skype™ session. Please have handy:
    • Your email address.
    • Your Skype™ chat name.
    • Your reasons for using the NQ Connect video counselling service.

Once connected to a counsellor in Skype™, please leave the online chat window open for the duration of the session (this is linked to the open session in Skype™).

Login here.