Northern Queensland PHN
Flood support for health professionals

This page lists resources for healthcare professionals who may be experiencing a range of intense emotions following a natural disaster like the 2019 north Queensland floods.

If you are in a life-threatening situation or emergency, please call 000.


Mental health

Australian College of Rural & Remote Medicine (ACCRM)

Visit their website for guidance on how to minimise the impact of crises and natural disasters.


Australian Primary Health Care Nurses Association (APNA)

APNA members can access Nurse Support Line, which is a national support service for primary health care nurses, providing access to professional advice and guidance. The service operates Monday-Friday, 9am-5pm. For support, call 03 9669 7450 or email


Nurse and Midwife Support

Nurse and Midwife Support is a 24/7 national support service for nurses and midwives, nursing and midwifery students, employers, educators and concerned family and friends. The service provides confidential advice and referrals. Call 1800 667 877 or visit the website.


Pharmacists’ Support Service (PSS)

The service provides a listening ear over the telephone to pharmacists and pharmacy interns and students. PSS is run by a team of volunteer pharmacists trained in peer support and telephone counselling. It is available 7am to 10pm (in Queensland at present) on 1300 244 910 every day of the year.


Royal Australian College of General Practitioners (RACGP)

Download a guide on Managing Emergencies in General Practice. The guide covers emergency planning and response, mental health, and self-care.



Northern Queensland Primary Health Network is offering free counselling support for all GPs and their practice staff in the Townsville Hospital and Health Service (HHS) area through EAP.

To access this confidential service, please contact AccessEAP on 1800 818 728 and cite you are using the service through NQPHN as a non-NQPHN staff member. For more information on AccessEAP, visit the website.

Counselling support posters have been developed for display in practices/pharmacies to advise staff of the EAP services available. You can download the GP poster and the pharmacy poster.


Phoenix Australia – Queensland Floods Practitioner Advice Line on Mental Health

Phoenix Australia, through Federal Government funding, is providing immediate assistance with the mental health response to Queensland floods. It is offering a free hotline to enable practitioners to receive direct and timely advice, support and guidance from a panel of medical and allied health experts on their work with community members with mental health issues following disaster. The Queensland Floods Practitioner Advice Line is a dedicated and free service providing expert multidisciplinary support and guidance to health practitioners, support organisations, and others working with those affected by disaster-related mental health issues.


Public health

Environmental conditions after floods increase the risk of infectious diseases. You can read information from Townsville Public Health Director Dr Steven Donohue regarding wounds exposed to muddy water and environmental bacteria.


Financial assistance

The Federal and State Governments have activated the ‘Category B disaster assistance’ for small business affected by the monsoon event in North Queensland. The disaster assistance includes concessional loans of up to $250,000 and essential working capital loans of up to $100,000 for small businesses in the Townsville local government area.

Small business owners impacted by flooding can call the Queensland Rural and Industry Development Authority (QRIDA) on 1800 623 946 for assistance and information on the concessional loans that are available.

The Disaster Recovery Funding Arrangements are jointly funded by the Commonwealth and Queensland governments.


Australian Medical Association Queensland Foundation grants

The AMAQ Foundation is calling on member doctors in far north Queensland to help identify community members who have suffered significant hardship as a result of the Far North Queensland flood. Visit the AMA website and simply complete the application form to nominate a patient in need.


Other recovery and support resources

  • Bush Support Line: 1800 805 391 (for rural doctors and other health workers)
  • 13 QGOV (13 74 68): access and support to Queensland Government services (housing, water, education etc.)
  • 13 HEALTH (13 43 25 84): a confidential phone service that provides health advice from a registered nurse 24 hours a day, 7 days a week.


More information: flood resources for the community