Northern Queensland PHN
Flood support for the community

This page lists publicly accessible community resources for people affected by the 2019 north Queensland floods. You will find links and phone numbers for public health and mental health services, links to financial flood assistance including tax and housing, locations of community hubs, outreach services, and more.

If you are in a life-threatening situation or emergency, please call 000.


GPs and pharmacies

For non-urgent conditions, and if you can travel safely, please visit the closest open GP or pharmacy. To find near you, visit the National Health Services Directory.

If you can’t travel to your nearest health provider, please call 13 HEALTH (13 43 25 84) to get non-urgent medical advice from a registered nurse 24/7.

The Northern Queensland PHN after hours website also has more information.


Outreach services

Funded by the Australian Department of Health, CheckUP in partnership with QAIHC leads a strong, effective consortium delivering outreach services to urban, rural and remote locations and high-need populations throughout Queensland.

They aim to increase access to medical specialists, GP, and allied health professional services in urban, regional, rural, and remote locations throughout Queensland, including Aboriginal and Torres Strait Islander communities.

Visit the CheckUP website to find outreach services near you.


Townsville Community Hubs

A number of Community Recovery Hubs have been opened in Townsville by the State Government to provide support to local residents who have been affected by the widespread flooding across the city. At these hubs, local residents can apply for grants, talk with agencies regarding recovery needs, or access support and practical assistance from any of the five community recovery hub locations:


State Government Building

Ground floor

187-209 Stanley Street, Townsville

Opening hours: 9am to 5pm daily


Domain Central

Shop G3B, 103 Duckworth Street

Garbutt (near Specsavers)

Opening hours: 9am to 5pm daily


Townsville Brothers Football Club

Hi Vista Park

468 Bayswater Road, Mt Louisa

Opening hours: 9am to 5pm daily


1300SMILES Stadium

14 Golf Links Drive, Kirwan

Opening hours: 9am to 5pm daily


Bluewater Community Centre

14 Forestry Road, Bluewater

Opening hours: 9am to 5pm daily


Visit the Queensland Government website for an up to date list of hubs and pop-up locations.


Mental health

NQ Connect

NQ Connect is a free and safe telephone and online counselling service for people in northern and western Queensland. Professional counsellors can help anyone who is worried, stressed and affected by floods. Call 1300 059 625. It’s available 24/7.


Kids Helpline

Kids Helpline is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Call 1800 55 1800.


More resources


Public health

The Queensland Government website has information on health and cleaning up after a flood.


Financial assistance, housing and tax

Queensland Government Emergency Hardship Assistance grants

Personal hardship financial assistance has been activated for some communities at this time:

You can apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.


Queensland Government Sport and Recreation Disaster Recovery Program

The Sport and Recreation Disaster Recovery Program provides not-for-profit sport and recreation organisations with funding to re-establish their facilities and activities after extreme natural events, including floods, fire, cyclones and severe storms.

Funding of up to $5000 (Level 1) and $20,000 (Level 2) may be available for eligible sport and recreation organisations located in areas declared under the Natural Disaster Relief and Recovery Arrangements (NDRRA).

Visit the Sport and Recreation Disaster Recovery Program page for more information and to apply.


Australian Red Cross assistance

If you are suffering hardship as a result of the rain and flooding, help is available. You may be eligible for financial or other assistance to help you get back on your feet. Download the Community Recovery flyer for more information, and download the Australian Red Cross disaster relief brokerage request form here.


Housing and utilities

For housing help for Queenslanders affected by flooding – download the flyer or visit the website.

Call 13 QGOV (13 74 68) for related to support to Queensland Government services (housing, water, education etc.).

Download the Fence repairs following an eligible disaster flyer.


Australian Taxation Office (ATO)

If your business or residential address is in one of the identified highly impacted postcodes listed on the ATO website, they will automatically make arrangements to defer the tax obligations for you (you don’t need to apply for a deferral). To check if your postcode is listed, and to see what tax obligations are deferred, visit the website.


For more information, you can read the following:

  • ATO media release on tax assistance for residents impacted by the floods
  • ATO information on dealing with disasters
  • ATO flyer advising of the assistance they can provide their clients with debt matters


Other resources


More information: flood resources for health professionals